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Refund Policy
How cancellation and refund questions are handled for projects discussed through the website.
No website purchases
Balayan & Co does not take orders or payments through this website. Visiting the site or sending an enquiry does not result in a purchase that can be refunded through the site.
Individually agreed projects
If you commission a design or a crafted object, payment, cancellation, return and refund terms are set out in the agreement for that project. This page does not replace those terms or any rights provided by applicable law.
If you have a concern
Please email info@balayan.co · +86 135 3300 7755 with enough information to identify the project and explain your request. The relevant agreement and applicable law will be considered. No blanket “no refunds” rule is stated here.
Changes to this page
If the website later begins accepting orders or payments, this policy must be revised before that feature is offered.